Systems Support Engineer

Systems Support Engineer



Overview:



Take on a pivotal role supporting advanced systems and equipment. This position requires technical expertise, collaboration, and a customer-focused approach to ensure the reliability and effectiveness of critical technologies.



Key Responsibilities:



* Fulfill in-service support commitments by collaborating with project teams, customers, and end-users.



* Respond proactively to technical issues, customer fault reports, and queries.



* Diagnose electrical and mechanical faults remotely and on-site when required.



* Monitor system performance, conduct root cause analyses, and suggest improvements.



* Implement inspection and preventative maintenance programs.



* Ensure equipment remains safe and operational.



* Conduct defect investigations, surveys, and testing in collaboration with the field support team.



* Maintain Integrated Logistics Support (ILS) documentation and process change requests.



* Identify resource conflicts and support engineering management in resolving them.



* Adhere to and promote engineering best practices for continuous improvement.



* Support obsolescence strategies for relevant product lines.



Qualifications and Skills:



* Experience in any phase of the engineering lifecycle, with a preference for familiarity with technical equipment.



* Strong diagnostic skills for systems and equipment.



* Proven ability to meet tight deadlines and perform under challenging conditions.



* Good interpersonal and organisational skills.



* Ability to manage tasks effectively, maintain high-quality standards, and communicate clearly.



* Valid driving license and willingness to travel occasionally