Technical Analyst I

Job DescriptionJob Description

T-Metrics, Inc. (www.tmetrics.com) is a software and hardware developer in the telecommunications industry. We provide Voice over IP and Digital Telephony solutions that utilize computer and network resources to enhance business communications. Our corporate, government, and non-profit customers are located across the United States and in more than twenty countries around the
globe.

We are growing and looking for new employees like you!

SUMMARY

The Technical Analyst I is a hybrid of providing excellent customer services to customers and analyzing debug logs to solve problems. You will learn about our product base through training and customer support. Your growing knowledge base will give you the ability to provide input when expanding our existing and new products. Candidates are required to have a strong customer service focus and an aptitude for learning and understanding new technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communication with customer support contacts.
  • Phone calls
  • Emails
  • Etc
• Review debug logs.
• Root cause analysis as needed.
• Call tree design and implementation.
  • Database setup and settings
  • Call flow and media routing
• Other duties as assigned based on your skillset or company needs.

QUALIFICATIONS/EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CS / CIS / MIS / IT Degree a plus

• Bachelor's or Associate's Degree
• Some IT experience is a plus

or Non-Technical Liberal Arts Degree

• Bachelor's Degree
• Some IT experience is a plus

or Work Experience

• 3+ Years of Military or Post High School Work Experience
• Experience is in IT and/or Customer Service

Strong verbal communication and written skills.
Strong customer service skills.
Strong organization and project management skills.
Ability to effectively present information to all levels within the organization.
Experience working in a NOC environment and troubleshooting escalated customer issues a plus.
Basic understanding or experience with SQL is a plus.

NUSO is an Equal Opportunity Employer committed to a diverse workforce. Minority///Vet/ / , or any other characteristic protected by law.

Job Posted by ApplicantPro