Technical Engineer (Robotics)

Job Description Position : Technical Engineer (Pre-Sales 50% & Post-Sales 50% role)Department : Robotics Solution BUReporting Manager : Technical ManagerJob SummaryPre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team,System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve salestarget and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with differentindustry applications.Key ResponsibilitiesPresale activities• Work with sales team to propose/offering correct products or solution to SI/customers• Support system integrator (SI) and end-users to resolve application issues.• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leadsthough successful POC• Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows &exhibitions.• Guide sales engineers on responses to market demands, requirements, competition activities• Training - Conduct product, application trainings, maintenance trainings for SI and end-users• Teamwork working and team player with department members to achieve team goal• Creating and maintaining strong relationships with channel partners, customers, understanding theirneeds and providing specialist support and solutions.Service activities• Providing technical support by identifying technical problems and determining corrective actions in ownarea of expertise via remote or on-site service in any service category (installation and commissioning;maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits;end of life services, replacements, etc.)• Work with RHQ & SEA countries to perform after sales service to global customers• Attend service calls on-site or online within the expected turnaround time• Work with RHQ Service/technical team to identify root causes of technical issues, support internal juniorengineers to resolve customers application issues.• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along withrecommendations for resolution.• Proposal & quotations for spare-parts and service support to channel partners and customers and ensuretimely billings of service provided• Identifying opportunities at end user to promote sales of Parts & Services.• Identify potential authorised service partners to appoint and support customer Job Requirements Key Job Requirements Job / Skills CompetenciesUnderstanding of basic applications knowledge pertaining to factory automation, general motioncontrollers, servos, CNC’s, PLC’s, robotics or similar industrial controls.Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)Excellent verbal and written communication skills. Critical Work ExperienceAt least 3 years in Application Engineer role as well as Field Service Engineer role. Experience in IndustrialRobot is an added advantage. QualificationsDegree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation orrelated.