Technical Repair Specialist - Instrumentation Support

Job DescriptionJob Description

Join a company that believes in using technology to make a real difference in global food production. With the world's population growing rapidly, smarter agricultural solutions are needed to reduce waste and maximize resources. If you're passionate about problem-solving and want to be part of something impactful, we'd love to hear from you.

About the Role

As a Technical Repair Specialist, you will play a critical role in diagnosing, repairing, and maintaining advanced electro-mechanical instrumentation. This position requires a combination of technical expertise and customer support skills, ensuring that our equipment functions optimally for clients. You'll work in a hands-on repair environment, collaborate with engineering teams, and provide remote support to troubleshoot issues.

Key Responsibilities

• Remote Troubleshooting & Support: Use digital connectivity tools to assess equipment performance, analyze reports, and provide recommendations to customers.
• Diagnostics & Repair: Inspect, test, and repair precision instrumentation, including both hardware and software components.
• Service Documentation: Maintain accurate service records in CRM systems, ensuring timely and clear communication.
• Customer & Internal Support: Offer phone-based technical assistance to customers and field personnel, guiding them through potential solutions.
• Inventory & Parts Management: Order necessary components for repairs and suggest inventory adjustments when needed.
• Quality Control: Perform final checks on repaired and new instruments before they are returned to customers.
• Collaboration with Engineering Teams: Provide feedback to enhance the serviceability and design of products.
• On-Site Maintenance: Occasionally travel to customer locations to conduct repairs and ensure system reliability.

What You'll Need

• An associate degree in engineering or engineering technology is
• Experience in a lab, field service, or electronics repair environment is
• Familiarity with Microsoft 365 and CRM tools such as Salesforce.
• Hands-on experience with analytical instrumentation and troubleshooting techniques is
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Ability to lift and transport equipment up to 70 lbs.
• Willingness to travel occasionally (<10% annually).

Why Join Us?

• Be part of a mission-driven company that impacts global food sustainability.
• Work with cutting-edge technology in a collaborative environment.
• Competitive benefits and opportunities for growth.
• Hands-on, problem-solving work where no two days are the same.

Ready to take on a role that combines technical expertise with real-world impact? Apply today!