Technical Service Manager

Seeking a dynamic and experienced Technical Services Manager to join our team in Pangbourne, working with a prestigious high-profile client.



Key Responsibilities



* Lead Hard Services Management (budgets, schedules, quality & risk, statutory compliance, and governance)



* Develop and implement consistent maintenance management practices on site. Lead service partners and teams in driving performance and best practice to ensure exceptional service delivery.



* Accountable for the Engineering Operations Audit program for the client account



* Drive and deliver innovative cost reduction or sustainability programs.



* Deliver improvement strategies using quantifiable data driven information from all available technology platforms.



* Work with the account EMEA Sustainability Manager to identify energy management best practices and innovations that are applicable within the Client account.



* Accountable for engineering budget working with the Site Lead in accordance with the financial timetable



* Communicate regularly with the Client team to build and maintain relationships and work with key business partners and cross functional groups.



* Manage internal and external Service Level Agreements (SLA) and Key Performance Indicators to ensure contractual commitments are met or exceeded.



* Promote high level of customer service to ensure and drive best practices.



* Ensure business continuity plans are carried out as required to maintain minimum service disruption.



* Conduct risk assessments and follow safety protocols, keeping up to date with latest legislation and trends.



* Able to apply a risk focused maintenance approach and operations of plant and systems in Labs / critical environments.



* Provide supervision and leadership of a service team that ensures the efficient and safe operation of client site.



* Lead and develop a ONE TEAM approach with all staff and supply partners as part of Third-Party Contractor Management.



* Operate to an Asset management plan (one year - 10 year), dilapidation and update plans relating to special locations and change control process covering business critical areas.



* Escalate urgent issues identified through to the Site Lead and UK Engineering Manager. Respond to work interruptions, outages, or emergencies consistent with the SLA.



* Establish emergency response escalation programs working with the client and Security to ensure the appropriate representatives are notified of emergency conditions in a timely manner.



* Ensure maintenance is carried out in line with Client andCompanies H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews.



* Manage all technical training requirements including competency assessments, critical services training, and scenario training exercises.



* Other duties as requested by the UK Engineering Manager to meet the changing needs and demands of the business.



* All the time working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors.



About You



* You have direct experience in delivering technical Facilities Management services within a fast paced, high profile environment.



* You have a track record in the management of Hard Services, preferably in both self-delivered and outsourced engineering services contracts.



* You have experience in financial management and budgeting, identifying cost savings/avoidance.



* You are able to build and maintain positive client relations and network at all levels.



* You are proficient with Word and Excel and have a keen interest in technology.



* You are organized, work efficiently, and can meet tight deadlines with professionalism and service focused approach.



* Higher diploma in mechanical / electrical engineering.



* Technical or/and Authorised Person () qualifications