Technical Service Manager

Technical Service Manager - Experience within Fire & Security.



Duties and responsibilities include but not limited to:



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Support service administrators with maintaining accurate system data



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Ensure all reactive calls taken by phone, emails ensure attendance within the required SLA



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Support the administration team with scheduling, planned on site activities and managing field engineering team productivity



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Update and maintain customer portals to ensure compliance



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Prepare annual service contract quotations



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Prepare remedial quotes as per KPI’s



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Monitor client orders to ensure work is scheduled at per KPI’s



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Review and monitor all client KPI’s



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KPI, client review meeting preparation and attendance



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Review and resolve invoice queries



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Liaise will other departments within the business



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Support and maintain site asset registers



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Collate and monitor out of hours engineer call out rota



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Provide out of hours engineer support



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Provide technical support to the field and administration team



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Produce Service, Maintenance and small works risk and methods statements



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Develop engineering capabilities through training and mentoring of the field engineering team



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Carry out field inspections and audits, maintaining records as required to ensure compliance



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Toolbox talks



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Monitor and update stores and field vehicles stock



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Review, monitor and update loan equipment, engineer equipment registers



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Monitor vehicle register



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Ensure all invoicing is completed as per the forecast



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Review and action customer complaints



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Liaise with external providers i.e ARC’s, subcontractors and suppliers