TECHNICAL SERVICES ENGINEER- MOGUL

Job DescriptionJob DescriptionSalary:

The Company

TNA is a leading supplier of integrated food packaging and turnkey solutions with over 6000 systems installed across more than 120 countries, focusing on the snack, confectionery, cereal, biscuit and pasta markets.

TNA provides a comprehensive range of products including spraying, distribution, seasoning, weighing, packaging, metal detection and identification solutions, plus promotional and cutting equipment. TNA commenced operation in 1982 by Alf and Nadia Taylor and is headquartered in Homebush Bay (Sydney), New South Wales, Australia. tna employs approximately 500 people worldwide. tna acquired NID in 2017

Click on www.tnasolutions.com to learn more about the organization.

About the role

This position is responsible for carrying out Mogul mechanical installations, commissioning, maintenance and ongoing service and support to customers, in a timely manner, whilst promoting tna’s professional image at all times. Additionally, the role is responsible for building and maintaining relationships with confectionery clients and prospective clients with the objective of achieving sales revenue and growth according to targets across North America and Canada. The right candidate MUST reside in North America.

Key Responsibilities

• Promote and present a high level and professional image of tna at all times;
• Ensure installations are completed on time and in accordance with all specifications and documentation;
• Carryout audits to existing equipment, perform adjustments and improvements to the line as needed and identify parts to be replaced and provide advice on potential upgrades;
• Provide first, second and third level support, in relation to breakdowns and/or customer queries, responding by either telephone or site visits, promptly;
• Provide training to customers and internally within tna in relation to proper operation, preventative maintenance, and fault finding of tna supplied equipment;
• Responsible for providing routine maintenance and planned services of tna equipment in accordance with schedules;
• Work with Project Engineers in the lead up to installation, ensuring correct layouts and documentations have been received;
• Develop strong professional relationships with all customers and provide feedback to the Sales Team regarding prospective capital investment obtained through such relationships;
• Provide input and feedback to the R&D Team in Sydney, relating to product modifications / faults and developments;
• Assist mechanical engineers with R&D through product trialling;
• Provide support and work closely with the Sales Team and Customers;
• Collate weekly timesheet and present results to the Technical Services Manager;
• Attend and work at trade shows / exhibitions held throughout the year (including some weekends);
• Assist in generating new customer business and negotiated margins on sales;
• Maintain knowledge and awareness of competitors and competitor pricing;
• Liaise with Helpdesk on workloads and manage helpdesk when scheduled;

Managerial & Supervisory Responsibilities

• The employee has direct accountability and responsibility for their own work;

Qualifications, Skills, Knowledge and Competencies

Skills

• Excellent communication (written and verbal) and problem-solving skills
• Highly motivated and proactive attitude
• Excellent fault-finding skills and ability to learn quickly
• Excellent customer service skills – able to build strong relationships both internally and externally
• Able to work both autonomously and as part of a team
• Able to make decisions in line with organisational philosophies and practices
• Collaborates, seeks and listens to feedback across all areas of the business
• Outstanding service provider with a strong customer focus
• Able to multi-task and work under pressure
• Good computer skills, knowledge of Excel, Word & PowerPoint
• Be fluent in English, Spanish desirable
• Must live in north America.
• Current Drivers license
• Valid Passport and prepared to travel at short notice, locally and overseas

Experience

• Minimum of 5 years’ experience working with Mogul lines in mechanical maintenance, field service, electro-mechanical installations.
• Must have a deep knowledge on how to install, troubleshoot and maintain Mogul lines and associated equipment, with a focus on the mechanical part.
• Experience with NID Mogul lines but experience with other brands such as Makat, WDS or Tanis also valued.
• Electrical and controls knowledge and experience would be advantageous.
• Completion of a trade and/or undergraduate degree would be advantageous.

Performance Measurements

• Compliance to all company rules, policies, procedures, guidelines and relevant regulatory requirements.
• Actively demonstrate and promote understanding of TNA’s values and culture.
• Customer ‘service’ satisfaction measured by:

       - timely response to requests / assistance

       - communication of progress and status

       - quality of support

       - repeat business

• Installation and commissioning of machines within scheduled timeframes and to TNA quality standards.
• Ensures scheduled maintenance/audit visits to customers are completed on time as per pre-set schedule.

• Prepares all service and installation reports accurately and within 48 hours of leaving the customers’ site.
• Maintain 100% accuracy on field spare parts inventory.
• Develop and maintain excellent relationships both internally and externally.

What do we offer?

• Competitive salary (Depending on experience and education).
• Holidays: 11 days + 1 birthday leave.
• 160 vacation hours annually
• 80 sick time hours annually
• 401(k) matching
• Dental insurance
• Vision Insurance
• Flexible spending account
• Health insurance
• Company paid Life insurance
• Company paid STD and LTD
• Maternity and Paternity Paid Leave
• Referral program
• A fast growing, international company.
• Plenty of room for development, own input and innovation.

The NA Recruitment process

1. Recruiter Screening
2. Interview with Technical Service Manager and Aftermarket & technical Service Manager, Americas People and Culture Manager
3. Interview with Global Group Aftermarket and Service Manager and Dallas VP, North America Operations
4. Practical testing from Dallas office (can be done remotely)
5. HR Assessment and People & Culture Manager will make official offer.

Why work with us?

• Egalitarian company structure which empowers employees and nurtures leaders
• International mobility opportunity - Opportunity to travel in your job and see the world
• Professional and career development benefits and education investment
• Recognition program linked to health and lifestyle benefits
• Birthday leave
• Volunteering opportunities with the Nadia and Alf Taylor Foundation
• A company that truly values