Technical Solutions Engineer

Who we areRecent awards we’ve won include: #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021Named as a Best Place to Work in Built In 2022 #19 in the Forbes Cloud 100 2021 IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022! We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge. About the role:As a Technical Solutions Engineer at Samsara, you will be an integral member of the Professional Services team responsible for helping Samsara’s most strategic customers implement B2B integrations with our IoT platform. In a given week, you may work with a large long-haul trucking company, an industrial-scale food producer, and a public utility to map customers' integration needs to current and future API capabilities, provide guidance and technical training to implementation teams to follow best practices, troubleshoot issues and advocate for fixes on behalf of customers (working with our tech support team), and ensure a successful customer relationship. A successful Technical Solutions Engineer at Samsara will develop a thorough understanding of B2B integrations to ensure the proper technical solution is delivered to our customers. Your role will be cross-functional in nature, working alongside and connecting product managers, business operations, sales, and systems engineers, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with an emerging IoT technology, you can expect this role to evolve over time, with opportunities to take on increasing levels of responsibility and impact our growth.In this role, you will: Manage system integration projects between third party integrators, large customers, and Samsara engineering teams.Educate and provide guidance on the Samsara developer ecosystem, and work through challenges with everyone from technicians to COOs.Lead development projects with 3rd-party systems integrators and customer development team or build your own enterprise-grade scalable solutions.Exchange best practices, share knowledge with the Samsara product team and developer community, and advocate for customer experience.Design/develop/define complex project scopes, statements of work, technical specifications and business requirements between Samsara and multiple stakeholders.Strike a balance as a liaison between product, sales, engineering, support and the customer.Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: 3+ years experience working with customers in a pre-sales sales engineering, post-sale solutions/ technical engineering, or customer/product technical support capacityProficiency in a modern language such as Go, Javascript, Python, Ruby, etc.Solid understanding of and experience with integration standards and transports (SFTP, Soap/Rest APIs, AS2, XML, XSD, JSON and EDI)1+ years hands-on experience with cloud computing (AWS, GCP, Azure)Fundamental understanding of database concepts and fluency in SQLStrong written communication and presentation skills, demonstrated ability to work with a diverse set of teamsBias-to-action and hands-on experience delivering business resultsHands-on experience with customer evaluations and deployments, with the ability to juggle multiple customer engagements in parallelProven ability to effectively manage complex projects with a wide range of stakeholders An ideal candidate also has: Minimum 4+ years customer facing experience supporting Enterprise-scale integrations or API scriptingBS in Engineering, Computer Science, or related disciplineConsistent track record of configuring and deploying complex technical solutionsFamiliarity with B2B system integration projects and workflowsUnderstanding of vehicle diagnostic systems a plusExperience tinkering with hardware gadgets, sensors, or vehicles a plusFamiliarity with fleets and logistics a plus #LI-Remote At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.Accommodations US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation. BenefitsOur target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more. Flexible Working At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants.