Technical Specialist Card Org and Loan - Hang Seng Bank (HK)

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Technical Specialist Card Org and Loan Retail Products and Services – Information Technology In Hang Sang Information Technology, we continually improve our capabilities through innovative technologies, delivering a comprehensive range of products and services in meeting changing customer needs. We enhance customer experience, convenience and choices across our distribution channels, providing secure and engaged offering at individual's preference and lifestyle expectation. We advocate creativity and collaboration to unlock the potential of our people, creating an open and progressive workplace. We develop deep expertise in financial technologies, consulting and partnering with our business in delivering customer centric propositions in an agile manner. We are currently seeking a high caliber professional to join our department as Technical Specialist Card Org and Loan. Principal responsibilities Work closely with Group/Regional IT to understand the Group’s direction and provide solutions to HASE business areas. Develop effective technology support for WPB through defining IT strategy, providing IT consultation and delivering IT solutions, so as to achieve the strategic goals and efficient operations of the business. Contribute to the development, implementation and oversight of policy and governance frameworks, procedures and standards to ensure effective risk management, quality control and compliance are in place. Provide on-going support and maintenance for production systems and system enhancement to support strategic business growth and development. Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective Accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework. Responsible for ensuring group controls are maintained within the team activities and remediation activities are resolved swiftly. Accountable for the operational stability, integrity and availability of products and services supported by the team. Requirements University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines. Minimal 10+ years' experience of IT Programme/Project Management. Experience in managing IT project in a complex environment, preferably on a regional or global scale. Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control and efficiency changes. Strong leadership and people management skills and stakeholder management experience Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Proficiency in both English and Chinese (Cantonese & Mandarin) To apply, please read carefully the ‘’ available in the careers page of our Hang Seng website : and submit your online application by clicking “Apply Now”. You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed. Visit and sign up with our to receive the latest information about our career opportunities in Hang Seng Hong Kong.