Technical Support Engineer
Job Description
Job Title: Technical Support Engineer (Hybrid)
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Location: [Luton]
Job Type: Full-Time, Hybrid
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Salary: £30,500 + Bonus
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About Us:
We are a leading provider of advanced CNC machine solutions, dedicated to delivering cutting-edge technology and exceptional customer support. Join our expert team and play a crucial role in ensuring seamless installation and ongoing support for our valued clients.
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The Role:
We are seeking a skilled Technical Support Engineer to support our customers with CNC machine installations and software-related troubleshooting. This hybrid role combines remote technical assistance with on-site support as needed.
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Key Responsibilities:
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Provide technical support for CNC machine installations, including initial setup and configuration.
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Diagnose and resolve software issues related to machine operation and control systems.
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Collaborate with internal teams and vendors to address complex technical challenges.
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Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.
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Offer training and guidance to customers on CNC machine operation and maintenance.
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Document all support activities, including issue resolution and service reports.
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What We're Looking For:
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Proven experience in technical support, ideally within the CNC or manufacturing industry.
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Strong understanding of CNC machine operations and related software.
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Ability to diagnose software issues.
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Excellent problem-solving skills with a customer-focused mindset.
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Strong communication skills, both written and verbal.
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Willingness to travel when on-site support is required.
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Why Join Us?
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Competitive salary and benefits package.
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Opportunities for career growth and professional development.
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Work in a collaborative, innovative environment with cutting-edge technology.
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In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Callum McKindley, or for a confidential discussion on 01455 413217.
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