Technical Support Engineer - Heating

Technical Support Engineer - Heating



Technical Support Engineer required for a global leader of HVAC solutions. This is an exciting role that will lead to Technical Support Manager, Technical Manager, Technical Sales or similar within the business.



This is suitable for a Mechanical Engineer with knowledge of commercial or industrial heating systems



Package:



Salary starting at £45,000 depending on experience, increasing incrementally following probation and approximately every 6 - 12 month thereafter

Hybrid working

33 days holiday

Private health insurance

Enhanced private pension



Responsibilities:



Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues

Diagnose and resolve technical problems with heating systems and associated equipment

Offer expert guidance on product installation, maintenance, and operation to clients and team members

Work closely with the engineering and sales teams to support customer needs and deliver solutions

Maintain accurate records of customer interactions and technical issues in the support system

Participate in product training sessions to stay updated on new technologies and industry trends

Assist with product testing and quality assurance processes as needed

Collaborate with the team to develop and improve support processes and documentation



Requirements:



Degree or diploma in engineering or a HVAC related field

Experience of HVAC or refrigeration design or R&D

Comfortable in a customer facing environment



WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.



WR is acting as an Employment Agency in relation to this vacancy