Technical Support Manager

Our client is a leading manufacturer of and Cylinders and Door Hardware products.



Technical Manager will play a crucial role in managing and overseeing product specification, testing, certification, technical support, master keying, and training. This means that a strong technical background, exceptional organizational skills, and a keen eye for detail are required to succeed at the role. The successful candidate will be a self-starter, able to work off their own initiative, while ensuring our products meet the highest standards of quality and performance, contributing significantly to our market leadership.



Key Responsibilities:



1. Product Specification and Testing Management



2. Product Certification Management:



3. Market Research and Analysis:



4. Technical Support and Customer Service:



5. Master Keying Management:



6. Quality Assurance:



7. Technical Training:



Qualifications: Proven experience in technical management, preferably within the lock manufacturing industry but not essential.



* Strong knowledge of product specification, testing processes, market research methodologies, and quality management systems.



* Familiarity with master keying principles, including key system design and implementation.



* Must have a full UK driving license.



Require Skills: Communication: Excellent verbal and written communication skills for effective collaboration with teams and stakeholders.



* Attention to Detail: Keen eye for detail to maintain high standards of product quality and accuracy.



* Self-Starter: Proactive and able to work independently with minimal supervision.



* Problem-Solving: Excellent analytical and problem-solving skills, with the ability to prioritize tasks, and make data-driven decisions.



* Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines and address technical issues and customer inquiries promptly.



Benefits:



* 24 days holiday



* Bank holiday and Christmas shut down



* Duvet days



* Company pension



* Company days out



* Reduced price gym membership



* 24/7 employee assistance programme



* Bright HR benefits package



* Free parking



Please get in touch for more information about this role