Technical Support Specialist (HYBRID)

Job DescriptionJob Description

We are seeking 5 Hybrid Technical Help Desk Support reps to support a tech client and to join our growing and enterprise Legal team! You will be responsible for helping customers by providing legal support and service information and resolving customer issues regarding questions about their legal insurance plan. We are looking for candidates with high volume inbound customer service experience, including 50-60 inbound calls per day.

We are growing and looking to hire 4 Member Support Reps to start on October 7th. This is full time Member Support Representative role that starts at $19 per hour with weekly pay and benefits.

Training hours are 8:30am-5:00pm and after training you will move to one of the following Monday-Friday schedules listed below:

After Training

• The scheduled options are 8am-4:30pm, 8:30am-5:00pm, 9:00am-5:30pm, 9:30pm-6:00pm, 10:00am-6:30pm, 10:30am-7:00pm or 11:30am-8:00pm

This is a Hybrid role and after 8 weeks of training onsite at our on-site Henderson office and if doing well, you will move to HYBRID, 3 days from home and 2 days in the office.

Responsibilities:

• Answer on average 50-60 inbound phone calls, email, and live chats per day from current and potential members. Contacts can pertain to providing information regarding using the plan, presenting all options and plan coverage, eligibility, written document requests and/or attorney referrals and completing digital estate planning documents
• Provide members with website support and self-service capabilities guidance
• Process enrollment/cancellation requests when applicable
• Record eligibility inquiries when a customer does not appear as an eligible plan member
• Record client inquiries for plan members with in-network attorney service issues
• Work in a ticketing system to make contact notes and/or updates for all contacts
• Resolve eligibility inquiries and follow up with customer within 24-48 hours of initial intake
• Contact Network Attorney to schedule initial consultation for members requesting this service
• Conduct outbound calls to follow up on inquiry or intake resolution as needed
• Assist with on-the-job mentoring of new Member Support Representatives as needed

Qualifications

• 2-10+ Previous experience in customer service, or other related fields
• Ability to work on 3 computer screens
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Experience with Zendesk/Cisco is a plus
• Excellent written and verbal communication skills
• Be located in the Henderson, NV area
• Have a reliable, high-speed internet/wifi connection available in his/her home
• Have a quiet place from which to work
• This is a Hybrid role and after 5-8 weeks of training onsite at our downtown office you will move to HYRID, 3 days from home and 2 days in the office.

College Experience

• 2-5 years minimum of customer service experience
• Inbound call center experience
• Bachelor's degree

Compensation

• Compensation starts at $19 per hour with full benefits

Training

• Training starts on October 7th and we are hiring 4 Customer Service Reps
• Monday-Friday for the first 8 weeks hours are 8:30am-5:00pm

Company DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource difference!Company DescriptionSkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!