Technical Support Specialist (On-Site)

Job DescriptionJob Description

Technical Support Specialist

This position requires the ability to work independently to install, maintain, troubleshoot and upgrade client software over the phone, chat and remote sessions and document all relevant activities in a help desk system. Additionally, this position requires the ability to assess user training needs and lead training sessions. It requires the knowledge of networking and a windows environment. Prompt and effective problem-solving and troubleshooting are essential to performing well in this role. Clinical knowledge and the ability to relate information to a customer in a way that is relevant to assisting them in seeing the benefits of the product are an asset.

Examples of Key Duties: (Duties are illustrative and not inclusive and may vary.)

• Respond to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve technical issues related to Core Sound Imaging products.
• Assist with product onboarding and co-ordinate training for new users.
• Collaborate with the development team to address product bugs and improvements.
• Perform new Installations of Core Sound Imaging products on the client machine.
• Install, configure and upgrade Core Sound Imaging products.
• Troubleshoots problems with client’s hardware and software and how these components work with the client’s modalities.
• Understanding of computer networking.
• Acts as a technical resource in assisting users to resolve problems with Core Sound Imaging products, equipment's and data.
• Communicates effectively with sales, Customer Success and development teams.
• Provides clinical knowledge and other SME knowledge to team members.
• Updates written documentation to assist level 1 and level 3 support in the future, where required.
• Ability to test software and document testing procedures and results.
• Performs other duties of a similar nature or level.

Qualifications:

Equivalent to completion of 4 years of college-level coursework in computer science, minimum 5 years of technical support experience, information technology or a related field and experience sufficient to successfully perform the essential duties of the job as listed above.

Required Technical Skills:

• TCP/IP Networking
• Firewall, LAN
• Software Product Support
• Installing product and application in a Windows environment
• Windows Networking and Configuration
• Ability to use Remote Access Tools
• Ability to follow written and verbal instructions
• Follows guidelines for technical troubleshooting
• Experience with Microsoft Office
• Ability to interpret C++ is a PLUS
• Knowledge of Linux and SQL basic queries is a PLUS
• Knowledge of Imaging Device and PACS configuration would be a PLUS

Must be willing to work a shift that ranges from 9:00am to 8:00pm.

Please submit your resume to be considered for this position.

Company DescriptionCompany Overview:
Studycast is a provider of a cloud- platform for viewing, analyzing, and securely sharing diagnostic-quality images to reduce provider and patient costs while improving treatment protocols and overall quality of care. Studycast’s primary product is a radiology Picture Archiving & Communication System (PACS) that is differentiated in its breadth of workflow management tools, extensibility across specialties and care settings, and configurability across imaging modalities and hardware providers.

Strong Private Equity Ownership
PSG is a growth equity firm that partners with middle-market software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities, and build strong teams. Having backed more than 65+ companies and facilitated over 300 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London.

PSG targets investments in rapidly growing middle market software and technology-enabled service companies. As technology continues to disrupt large segments of the economy, traditional industries are being reshaped by new services that are smarter, faster, and cheaper -- creating a significant number of opportunities to pursue.Company DescriptionCompany Overview:\r\nStudycast is a provider of a cloud- platform for viewing, analyzing, and securely sharing diagnostic-quality images to reduce provider and patient costs while improving treatment protocols and overall quality of care. Studycast’s primary product is a radiology Picture Archiving & Communication System (PACS) that is differentiated in its breadth of workflow management tools, extensibility across specialties and care settings, and configurability across imaging modalities and hardware providers.\r\n\r\nStrong Private Equity Ownership \r\nPSG is a growth equity firm that partners with middle-market software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities, and build strong teams. Having backed more than 65+ companies and facilitated over 300 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London. \r\n \r\nPSG targets investments in rapidly growing middle market software and technology-enabled service companies. As technology continues to disrupt large segments of the economy, traditional industries are being reshaped by new services that are smarter, faster, and cheaper -- creating a significant number of opportunities to pursue.