Technical Writer

Job DescriptionJob Description

NEED IT TECHNICAL WRITING 5 YEARS EXP + BACHELOR OR ASSOCIATE DEGREE

SHARE POINT AND SERVICE NOW TOOL

Essential Functions:-
• Research ST available templates and use them as appropriate.
• Writing & editing software documentation.
• Working with developers/engineers/system administrators in writing documentation
• Working with internal teams on product and documentation requirements
• Creating “how to” articles and videos. Collects, organizes, analyzes, and synthesizes complex IT Security, IT Infrastructure, and ST subject matter and transforms it into easy-to-consume information tailored to specific
audiences.
• Edits, proofreads, and validates documents to ensure that quality and content objectives are met.

 Reviews and clarifies content with subject-matter experts. Formatting content as appropriate for its intended audience
• Analyze existing and potential content, focusing on reuse and single- sourcing.
• Maintains all documents in a common repository and communicates with the team accordingly.
• Publishes documents into a secure system according to security guidelines and corporate procedures. 

May publish documents on ST’s Intranet using SharePoint designer software.

Other Functions:
• Serve as IT Security liaison working with other technical associates on the documentation of specific
departmental and functional documentation efforts.
• Performs other duties as assigned.

Minimum Qualifications:-
Education & Experience:
• Must have the ability to translate technical information into easily comprehended end products.
• Experience with MS Office products
• Requires excellent written and verbal communication skills.
• Knowledgeable with various software applications including those involved with drawing, publishing
documents.
• Minimum Bachelor’s degree or Associate degree in technical writing, English or business with 5+ years of
experience writing IT technical documentation.

Required Knowledge of:

• Has end-user experience using and/or administering SharePoint to manage
documentation.
• Has experience using ITSM such as the ServiceNow tool.
• Creating Knowledge Base articles.