Technician -Field Service

Job DescriptionJob Description

We believe that our greatest asset is our people. We take pride in fostering a supportive and inclusive work environment where every individual is valued, respected, and empowered to reach their full potential. At MacQueen, you'll join a team of dedicated professionals who are passionate about making a difference and achieving shared success.

As a Field Service Technician, you will travel to customer sites to inspect, perform preventative maintenance, and repair a wide range of emergency response vehicles, including firetrucks, brush trucks and ambulances. This hands-on role is perfect for a skilled mechanic who thrives in the field and enjoys problem-solving. If you're passionate about keeping critical vehicles running at peak performance and making a real impact, we want you on our team!

Essential Duties:

• Conduct on-site equipment inspections and maintenance at customer locations.
• Diagnose and troubleshoot equipment issues in the field and perform necessary repairs.
• Collaborate with Service Manager to schedule and prioritize field service calls.
• Maintain accurate records of service activities, including work performed, parts used, and time spent.
• Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
• Follow all safety protocols and maintain a safe work environment while working in the field.
• Maintain remote parts inventory.
• Willingness for overnight travel including some multi-day events.
• Willing to take an active role in acquiring new business opportunities in AOR
• Act as ambassador of the company with customers

Essential Qualifications:

• Minimum 3 years working in a full-time technician/mechanic role on heavy duty chassis.
• Valid driver’s license with acceptable driving record
• Hydraulic, pneumatic, and electrical experience
• Welding/cutting torch experience
• Excellent skills in communication, interpersonal, organizational and attention to detail
• Working usage of MS Office Suite and the ability to learn new technologies quickly.
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

Desirable Qualifications:

• Direct industry experience
• Class B CDL

ADA Requirements:

• Typically sits, grasp items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs occasionally, >20 lbs frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car occasionally

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. MacQueen will reasonably accommodate the known disabilities of qualified disabled individuals.

MacQueen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , or creed, , ancestry, , , , , , affectional preference, disability, , marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. All candidates to whom an offer is made will be required to pass a criminal background check and drug test.

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Company DescriptionOur mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.Company DescriptionOur mission at MacQueen is to cultivate partnerships between our customers, vendors, and employees. We strive for total satisfaction at the end of the day, every day. This mission underscores our commitment to building strong relationships, delivering exceptional experiences, and ensuring that every interaction with MacQueen leaves a lasting positive impact. We are guided by four pillars that drive consistency and excellence in everything we do: Pride in our People, Care for our Customers, commitment to Best in Class Products, and Partnerships for Success.