TELECOMMUNICATIONS ENGINEER - VOIP - HYBRID
Overview:
Location: Hybrid in Pittsburgh, PA or East of Pittsburgh, PA (4 days onsite, 1 day remote)
Job Type: Full Time / Contract
Work Authorization: No Sponsorship
The A.C.Coy company has an immediate need for a Telecommunications Engineer. Ideal candidates must have 5+ years of experience designing, implementing and managing the VoIP infrastructure of an organization in a Cisco environment.
Responsibilities:
Architect, design, and maintain the VOIP infrastructure, ensuring scalability, reliability, and performance
Install, configure, and manage VOIP hardware, including Cisco Call Manager (CUCM), Cisco Unity, Cisco Voice Gateways, and Cisco ATA
Troubleshoot and resolve voice-related issues, ensuring minimal downtime and high-quality service
Manage SIP trunking and analog voice connections, providing seamless integration and functionality
Collaborate with networking teams to ensure smooth operation of VOIP over LAN/WAN infrastructure
Provide end-user support and maintain regular communication with customers to address any issues or concerns
Develop and maintain detailed documentation of the VOIP architecture, configurations, and processes
Ensure compliance with industry best practices and organizational security policies
Qualifications:
Education:
Bachelors degree - Required
Certifications:
CCNA Collaboration or Telecommunications - Required
Experience Required:
Expertise in Cisco Call Manager (CUCM) - 5+ years required
Cisco Unity, and Cisco Voice Gateways -
Experience with SIP trunking and analog telephony - Required
Deep knowledge of Cisco IP telephony solutions - Required
Strong troubleshooting skills for voice and network-related issues
Highly organized with strong documentation and record-keeping skills
Excellent customer communication and support skills
Basic understanding of LAN/WAN networking and its integration with VOIP