Valmont Industries, Inc. | Associate Field & Operations Service Technician ID
Remote Office Remote Office Washington 99999
Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
Join a Fortune 1000 company that respects hard work, honors and invests in our employees as we focus on creating the world of tomorrow, today. The Field and Operation Service Technician will be responsible for installing systems and supporting dealers and customers. Also, to assist Valley sales & support staff regarding questions about installations, troubleshooting, and app/website navigation for the entire Prospera technology hard- & software portfolio, sold to new and existing customers. This involves consistent customer support and interaction, as well as travel to customer sites to diagnose issues and provide training for ongoing maintenance and resolution of technical issues. Prospera is a market leader for cutting-edge agriculture technology. Through its various software solutions, we enable growers to better understand the performance of their fields & equipment and give them actionable insights to improve the way they utilize their resources to grow more with less. We’re looking for a motivated individual who will install systems in the fields, support, train, and answer technical questions from both dealers and growers.
INSTALLATIONS, SUPPORT AND DEALER TRAINING:
~75% travel during peak season (February-August). Estimated 50% of travel within the region and 25% of travel outside of the region
~ When traveling out of the office, main responsibilities will be to physically install, service, and train dealers and growers on Installations, Service, and Product Knowledge
~ Working independently in the field
~ Plan, organize, and provide in-field and classroom training to dealer service technicians for installation and troubleshooting of Prospera technical equipment and software
~ Support the development and implementation of new hardware & software product rollout plans with required user training
~ Schedule and coordinate field visits with dealers and growers
HARDWARE AND SOFTWARE TECH SUPPORT:
Responsible for dealer and end-user customer technical support from the office and in the field as necessary
Includes answering questions from customers regarding equipment installation, service, troubleshooting, website, and App navigation
Answer incoming tech calls via phone and email
in Salesforce
Assist sales staff on occasion with grower meetings and dealer visits
Assist Valley marketing with the development of technical documents including install manuals, troubleshooting guides, and ‘quick tip’ videos
Company vehicle, credit card, tools, and phone provided
Assist with ordering and tracking of parts for dealers
Must have the ability and personality to calmly deal with de-escalate tense situations in the field and on the phone
Must be flexible for overnight travel on short notice. Mostly domestic, and sometimes international
Be a self-starter and able to work with minimal supervision
Over 2 years of technical experience in the agricultural industry, preferably within the Irrigation and/or Precision Ag segments is an advantage.
Ability and willingness to travel as required.
Salesforce knowledge is .
Passion and integrity with the drive to excel and deliver exceptional results
Bachelor’s degree with 3+ years relevant experience
Healthcare (medical, prescription drugs, dental and vision)
~401k retirement plan with company match
~ Employer paid short-term and long-term including maternity leave
~ Tuition Reimbursement up to $5,250 per year
~ Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more
Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of , , religion, , , , , , genetic information, veteran status, or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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