Warehouse Operations Manager

This is a Swift Temps vacancy who are operating as a recruitment agency.



An excellent opportunity has arisen for a proven Warehouse Operations Manager to join our client based in Birmingham.



The job holder will ensure the smooth management of the warehouse operation, with responsibility for the delivery of cost, service, compliance, people KPIs – in line with company and legal standards and requirements.



Direct responsibility for the warehouse teams with a support and deputy role for transport, CI and compliance and the General manager as required.



Core Accountabilities



Cost



* Manage labour to ensure departments are covered effectively at optimal cost, considering peak periods



* Ensure all inbound and outbound product is to the agreed standard with minimum wastage



* Ensure that the department and depot achieve the company quality targets whilst operating within productivity targets



* Ensure any operational costs are fully managed through the continual review of the budget and any variances



* Prepare and present monthly updates on cost control and initiatives to reduce cost whilst not impacting service



* In conjunction with the Depot Manager, build budgets, to include stretch targets, in line with forecasted volumes



Service



* Proactive communication with internal and external customers, line manager and customer service team regarding operational issues



* Ensure the teams under your remit are always providing the best possible service whilst maintaining cost control and adhering to company and legislative requirements



* Effectively manage the warehouse teams to provide the best service to our customers, both internal and external



* Liaise with relevant stakeholders regarding issues affecting service to customers, both internal and external



* Responsibility for the delivery of the depot strategy to ensure customer and company needs and targets are met



* Implement effective adjustments to the warehouse operation, through engagement with internal stakeholders, to facilitate changes to customer and depot requirements



Compliance



Ensure compliance with all quality and legal Health and Safety documentation and standards through the stock and facilities team



Ensure customer and company requirements are observed by monitoring the adherence to company policies and procedures



Accurately complete relevant depot audits and manage departmental corrective actions the experience matters



Ensure all relevant training is completed to the required standard through auditing and completing any relevant corrective actions



Prepare and present monthly performance updates to the management team in relation to accidents and compliance



People



Proactively manage team members’ performance



Identify employee training requirements including mandatory regulatory training



Ensure provision of training to employees for compliance and development needs



Ensure investigations into accidents and incidents are completed effectively and there is a follow up on corrective action with communication to the wider team



Proactively ensure people management issues are identified and effectively dealt with



Ensure consistent communications across the team and develop and maintain relationships with other departments



Provision of relevant suite of tools and applications for the warehouse teams to effectively manage the operatives, customer expectations and requirements of the company



Leadership



Act following the company’s values and management principles within the department



Provide the team with expert knowledge, advice, leadership, motivation and addressing areas for improvement



Provide practical solutions to operational challenges and take ownership of problems and deal with them effectively



Create and maintain a positive, safe, and productive working environment



Continually review ways of improving the operations in all areas, generating new ideas and actively implementing and promoting change



Key Relationships



Internal



Transport



Stock



Admin



Customer Care



Sales



HR



External



3rd party logistics



External contractors



Experience, Skills and Knowledge



Experience



Experience in a management role within a fast moving and changing work environment such as FMCG or logistics



Multifunctional management experience in a split shift environment



Experienced in managing, developing, and inspiring small and large teams



Experienced in high volume output to tight specifications



Financial management experience, including P&L & budgets



Skills/Behaviours



* Passionate about providing a Premium service



* Team player role model who leads by example and can motivate, coach, and develop team members



* Able to drive the operation forward to the highest of standards especially during periods of change



* Proven people management skills e.g., dealing with performance issues, grievances, and team building



* Able to manage targets and ability to demonstrate their impact on business performance



* Able to solve problems, generate innovative solutions and make justified decisions that influences key stakeholders



* Able to plan and allocate work to team members by utilising planning and project tools



* Proven track record in delivering, as directed, within set targets with an understanding of cost and control management



* Able to multi-task in a pressured environment and work to tight deadlines



* Able to plan, organise and delegate effectively with attention to detail – methodical and logical in work style



* Highly motivated and driven in maintaining the highest standards in quality and Health & Safety



* Effective communication skills – able to communicate effectively at all levels with good verbal and written English



* Must be flexible with work patterns as the role may require management at different times of the working day



* Positive approach and completion of any reasonable task requested by the management team



* Ability to deputise for the depot manager across all functions



Knowledge



Warehousing and distribution systems



Budget control



Health and Safety Qualifications & Education



Management Qualification – desirable



IOSH Managing Safely – desirable



Proficient in MS Office Suite – essential



TM CPC – desirable



The ideal candidate will be someone that has some experience in dealing with stock and managing stock loss.



Working hours 09:00-17:00 Monday- Friday



To apply please submit your CV for consideration or call Liz on (phone number removed) for further information