Warranty Operations Manager

Job DescriptionJob Description

The Operations Warranty Manager working in concert with the branches, manufacturers, and accounts receivable will design and implement new warranty procedures, work with vendors to ensure efficient receipt of credits and control the workflow, within the Warranty and Service Department.

Duties and Responsibilities:
• Lead and Manage Warranty Operations: End to end owner of warranty submission and tracking. Serves as the operations subject matter expert in the submission and handling of warranty claims.
• Support Operations in the Field: Provide comprehensive support to Sales Centers, regions and divisional leadership in addressing warranty and vendor-related issues to ensure swift and satisfactory resolutions.
• Collaborate with Accounts Receivable Warranty Team: Work closely with the Accounts Receivable Warranty team to address and resolve open warranty claims promptly and effectively.
• Teach and Train: In coordination with Operations Training team, prepares and executes warranty training for the field, coaches SCMs and warranty associates on best practices.
• Utilize Vendor Portals: Efficiently use vendor portals to monitor, track, and follow up on open claims and returns.
• Vendor Communication: Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues promptly.
• Monitoring Status: Maintains consistent management of warranty statuses across the organization, works to reduces backlog of warranty claims, and identifies potential issues before they arise.
• Issue Resolution: Proactively troubleshoot and resolve any issues during the warranty claims and returns process, maintaining smooth operations.
• Cross Divisional Collaboration: Works inter-divisionally to improve processes, improve efficiency and ensure accurate credit tracking and receipt of warranty issues.

Required Qualifications:
• Exceptional ability to plan, manage and execute multidisciplinary projects
• 3+ years of experience developing and facilitating training
• Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments
• Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.
• A technology acumen with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools.
• Proven supervisory or management experience, with a track record of successfully leading and motivating teams.

Qualifications:
• HVAC industry and/or Warranty Management experience is a plus.
• Bachelor’s degree in Business or related field is .

Work Environment Details: Hybrid Schedule, working 2 days minimum at the office/branch a week.

Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona.

For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast.

As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to builCompany DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. \r\n\r\nFor more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast. \r\n\r\nAs a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to buil