Wheelchair Operations Manager at BDL Airport

Job DescriptionJob Description

G2 is looking for a candidate to fill a Wheelchair Operations Manager role at the Bradley International Airport (BDL). The ideal candidate will have 5 or more years of management experience in a services industry, preferably contract services within aviation. Responsible for the day-to-day activities of specific operation including staff, scheduling time sheets and reporting to clients.

QUALIFICATIONS:

• High School diploma or equivalent
• Some supervisory/management in shift work environment experience necessary
• Must have at least three years previous experience in military police, law enforcement supervision or industrial security
• Have State Security Officer license where applicable.
• Verbal and written communications skills
• Must be 18 years of or older
• Must have reliable telephone and transportation

PERSONAL AND PHYSICAL REQUIREMENTS

• Treat all information as confidential.
• Possess the tact to deal with all levels of situations, client representatives, employees and the public.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must pass pre-employment and random drug tests.
• Must complete a criminal background check.
• Must be able to read, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be able to verbally direct in English.
• Must be a of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
• Be able to resolve problem situations with passengers when necessary.

PERFORMANCE RESPONSIBILITIES:

• Must be able to perform all duties of subordinate employees when necessary.
• Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
• Schedule personnel daily and furnish copy to Department Manager.
• Monitor employee activity and makes adjustments as needed,
• Make sure employees follow all regulations/procedures.
• Check In/Out sheets to insure all employees have logged in times correctly.
• Deals courteously and tactfully with fellow employees.
• Communicate effectively with fellow employees and client representatives.
• Make recommendations to Department Manager regarding personnel performance.
• Communicate safety hazards and equipment problems to Department Manager or General Manager.
• Make sure state licenses and training records are current.
• On call 24 hours per day.
• Report inquiries and other major incidents to Department Managers.
• Respond to inquiries from client, staff, and passengers in a courteous manner.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and in services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be in proper uniform or business attire as directed by company officials. Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform quality assurance service audits as directed to conform to client's specifications and/or procedures.
• Oversight of the stations Safety Management System (SMS)
• Develop and communicate the station safety plan
• Responsible for Service Level Agreements (SLA’s) related to station operational performance
• Perform other duties as requested.
• Comply with all safety requirements to include only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training.
• Ensure your employees are following all safety requirements through conducting safety briefings and observations, oversight of their participation in required training, that they are wearing proper PPE, and that thorough accident investigations are conducted following an injury

WE OFFER:

• A Competitive Salary
• Advancement opportunities
• Full benefit package including Medical, Dental, Vision, Life Insurance, and more.
• Relocation assistance available

This posting is not applicable to the state of Colorado and New York City. The salary for this position or similar positions may differ based upon the location’s cost of living or Living Wage Ordinances.

G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to , , , , , , , , expression, protected veteran status, or

Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.Company DescriptionG2 Secure Staff, LLC has over 11,000 aviation service professionals in over 90 of the top traveled airports across the United States. We are people-based company whose values center around people, service, and integrity. We’re proud of our diverse culture and strive to provide the safest working environment possible.