Wintel Infrastructure Engineer

Would you like to work for a company that has a people first culture? Join an organisation that is committed to innovation, sustainability, and delivering top-tier services to millions. With a reputation for reliability and cutting-edge infrastructure, this is your chance to step into a role where your expertise in Wintel Infrastructure can make a real difference to the UK. If you're looking to be part of a forward-thinking team that values continuous improvement and professional growth, this is the perfect opportunity for you.

 

About The Role

As a 3rd Line Wintel Infrastructure Engineer, you'll be at the forefront of managing and supporting critical IT systems. You’ll take ownership of implementing new services and applications while providing third-line support for our Windows server environment. You’ll also play a key role in troubleshooting, problem-solving, and ensuring that services run smoothly in line with agreed service levels.

 

Responsibilities



Configuration and support of core Windows server infrastructure (physical and virtual) as well as other related devices and applications

Provide technical assistance and guidance as required in BAU and Project workstreams

Responsible for providing effective and efficient utilisation of resources to sustain the systems and services required to meet customer expectations and requirements

Provide technical consultation on current and proposed Window systems.

Help resolve errors in the Windows Server landscape

Help the team configure, maintain, and administrate Windows equipment

Maintain Service Level Agreements (SLA) surrounding incidents and requests

Act as a technical escalation point to the tier two support team for incidents and service requests when required

Build processes, procedures, and documentation to ensure high quality customer support

Working with the Cyber Security Team to investigate and remove vulnerabilities

Part of a 24x7 on-call rota  

Required Technical Experience:



Microsoft Windows Server OS systems (Windows 2012, 2016, 2019 and 2022)

Management and administration of Active Directory, Azure AD Connect, DNS & GPOs

Management and administration of ADFS, DFS, DHCP, IIS

Strong knowledge of MS 365 services and applications

Windows Systems backup and restore - Veritas NetBackup experience particularly advantageous

Strong knowledge of networking architecture and technologies

Management, risk and governance of 3rd parties and suppliers

Patch Management / WSUS

3rd line support experience

Microsoft SQL Server Experience

Microsoft 365 Administration Skills  

Experience



Managing Active Directory Certificate services particularly advantageous

MS Endpoint Manager (SCCM) & SCOM particularly advantageous

Cloud platform technologies (AWS & MS AZURE) particularly advantageous

Working within the ITIL framework – ITIL certification advantageous

AWS, MS and Other Technology Certifications advantageous

Power Platform / MS Dynamics Experience

Microsoft Exchange Support Skills

Single Sign on with ADFS and Azure SSO  

Benefits



Competitive Salary

Enhanced Pension Scheme

Holiday Entitlement: Generous holiday allowance, which increases with service.

Health and Wellbeing: Access to health and wellbeing initiatives, including Employee Assistance Programs (EAP) that offer support with mental health, financial advice, and more.

Life Assurance

Training and Development Program

Flexible Working

Employee Discounts

Community Engagement Program

Supportive Work Environment: A collaborative and inclusive culture, where employees are valued, supported, and encouraged to thrive.

Plus lots more!  

Take this opportunity to further your career in an exciting, dynamic environment, where your skills and expertise will make a real impact. Apply today to join the team and be part of our success story